Refund Policy:
Guarantee/Warranty: All items are delivered with a standard warranty (unless otherwise specified). Customers must report any defects within a specified duration from the shipment date. Return shipping costs for exchanges are covered by the customer, and reimbursed upon defect verification. Damaged products are either replaced or repaired at no cost, with shipping prepaid by the seller. If a replacement is unavailable, a 100% refund is issued. No warranty applies if the product has been subject to misuse, static discharge, neglect, accident, modification, or alteration.
- Exchanges: Customers must send photos of damaged products for assessment. If the item is out of stock for replacement, a full refund is provided.
100% Refund/Replacement: Accurate descriptions and high-quality products are guaranteed. Customers have a 2-day window from the date of order delivery to report complaints through the support page on the website. After verification, an RMA number (Return Material Authorization number) is issued for the return of the material. Replacement items are sent with shipping costs prepaid by the seller. If replacements are unavailable, a 100% refund is issued. No warranty applies if the product has been subject to misuse, static discharge, neglect, accident, modification, or alteration.
Canceling An Order: Customers can request order cancellations or updates via email. Only orders in “Pending” or “Payment Verification” status can be altered or canceled. Order cancellations may attract 5% bank charges, depending on the payment method. Order cancellations and returns without valid reasons are not accepted, and SPIDER Automation Private Limited reserves the right to make the final decision on all refund requests.
Return Guidelines: Upon confirmation that a faulty item cannot be repaired by the customer or through Remote Desktop (Team Viewer/Any Desk), an RMA Number is issued, clearly mentioned on shipping boxes. No writing is permitted on the merchandise packaging (Product package). Defective unused merchandise is replaced within 2 days of receipt, and returns must include a copy of the original packing list.
Limits Of Responsibility: The company accepts no responsibility for improper installation of products. Proper electrical polarity must be observed when connecting electrical components.