Before-Purchase:
About Shipping Charges and Delivery Time
Standard Shipping: Rs 49 - The order will be delivered within 3-5 working days (6-7 days in the case of the battery, as it is shipped via surface transport).
Free Shipping for Purchases of Rs. 499 and Above - The order will be delivered within 5-7 working days (8-10 days for batteries, shipped via surface transport).
Blue Dart Air Shipping: Rs 99 and Above - Shipping cost varies depending on parcel weight. The order will be delivered within 3-5 working days.
Same-Day Delivery for Ahmedabad-specific Pin Codes: Rs 79 - Delivery will be completed on the same day between 1 p.m. to 9 p.m. (Orders must be placed before 12:30 p.m.).
Important Note: Sunday same-day delivery is not available.
How do I pay for my order?
You can choose from various payment options on SPIDERautomation.in during the checkout process. Payment can be made through Credit/Debit Card, Internet Banking, Mobile Payments, Manual bank transfer, and Wallets. Additionally, you can apply a coupon received from SPIDERautomation or redeem SPIDERautomation points earned from previous purchases.
Cash on Delivery (COD) is available on SPIDERautomation.in, and its availability depends on the location. The eligibility for COD is determined by our system when you enter the pin code of your area. Please note that COD service is chargeable (2.5%) extra, which is imposed by the shipping company for cash handling.
After placing a COD order, our executive will contact you to confirm your order, and only after confirmation will your order be processed. However, it is recommended to prepay your order for a confident and seamless purchasing experience.
I have a technical query or need information about a product
It's natural for customers to have technical questions before making a purchase on SPIDERautomation.in
No worries, we're here to address your technical queries.
What do you need to do? Submit your query with the following details:
Product Code/SKU: It is located on the product page (just on the right-hand side of the product image).
Brief description of your query.
Once we receive your query, we'll promptly respond with the possible answers.
I Need a Quotation for Some Products
Please submit your requirements, and we will promptly provide you with a quote.
If you include the SKUs of the products from SPIDERautomation.in, it will significantly expedite the processing of your request.
Please ensure to include the following details:
- Name (as it should appear on the quotation) along with the address.
- List of required products and their quantities.
Product is out of stock, when will it be in stock?
It's possible that certain products sell faster than others and may soon go out of stock. Our restocking time typically ranges from 3 days to 1 month, depending on the product category.
If you would like to inquire about the restocking time,
Please submit the following information:
Product Code/SKU: Found on the product page.
Brief description of your query.
Once we receive your query, we will get back to you promptly with the relevant information.
After-Purchase:
I want to cancel the order?
Please submit the following details:
- Order Number
- Email ID used at the time of placing the order.
- Reason for Cancellation
Once the detail is submitted, we will:
- Check if the order has been shipped. If not, we will cancel the order and process your refund in your original mode of payment or in the SPIDER Wallet.
- If the parcel is already out of the warehouse and in transit, you can reject the parcel, and it will be returned to us.
Please note that once you accept the parcel, the return process will be followed.
Item is Faulty and Not Working
If you encounter issues with a product, please follow these steps:
Visit the product page on SPIDERautomation.in and review the section to ensure you haven't missed any instructions.
If you are certain that the item is faulty, we are here to assist you.
What the Customer Needs to Do: Submit the following details:
- Order Number
- Email ID used at the time of placing the order.
- Attach a small video and snapshots demonstrating the issue. Attaching a video provides a clear understanding, reducing resolution time significantly.
Once details Submitted: We will get back to you soon.
We will review the details and provide approval to send the product back to us with tracking details.
Ensure the product is in good condition and not physically damaged or burnt due to polarity reversal.
Send the product to the following address:
SPIDER Automation Pvt Ltd, (WareHouse-01), F-13, 14 & 15, Warakhwala Complex, Near To Three-Gate, GandhiRoad Ahmedabad, Gujarat, INDIA
Once the product is sent back, share the tracking details.
After inspecting the product, we will offer your preferred resolution:
If found faulty, we offfer a replacement (refund return shipping charges up to Rs. 70 or refund up to Rs. 70 as return shipping amount). If product is not available we will process refund your full order amount .
If the product is working, we can reship it (return shipping charges not refundable).
If the product is working but the customer wants a refund, a 10% deduction on the product amount for Bank Account refund (waived off for refund in SPIDER WALLET). Shipping and COD charges are not refundable. SPIDER points redeemed are not credited back.
Refunds initiated in SPIDER WALLET cannot be transferred to a BANK ACCOUNT but can be used for new orders.
Note: SPIDERautomation.in reserves the right to reject refunds if the product does not meet criteria.
Contact us within 7 days of order delivery for returns.
I Need a Tax Invoice for My Order
We automatically send GST invoices to every customer upon order placement. GST invoice is also available in My Account section,
If you have a valid GST (applicable for organizational orders with a GST number), you can provide the details during the order placement on SPIDERautomation.in.
However, if you require any alterations to the GST invoice received from SPIDERautomation.in,
Please submit the following details :
- Order ID
- Email ID used at the time of placing the order.
- Details of alterations needed in the invoice.
Upon receiving your detail, we will promptly provide you with the updated invoice.
Kindly note that we won't be able to provide the altered GST invoice once the order is dispatched. Therefore, it is advisable to raise altered invoice requests soon after placing an order for efficient processing.
My Order is Different from What Was Ordered / I Received the Wrong Item
While it's rare, if you happen to receive an incomplete or incorrect order, please follow these steps:
What the Customer Needs to Do: Submit the following details:
- Order Number
- Email ID used at the time of placing the order.
- Snapshots of the package showing the wrong item.
- Description of what you ordered and what you received (brief description to help identify the product).
Once detail is Received: We will respond soon. If further information is needed, we will contact you; otherwise, we will promptly ship you the correct product ('The Right Product').
Why We Might Ask for Further Information: Our operations are automated, and if an item is missing, our system may show the extra material is in stock. This ensures accuracy in our order processing.
After Confirming the Missing Item: Once confirmed that the item is missing from the parcel, we will ask you to send the wrong item back to us.
What the Customer Needs to Do: Upon shipping the wrongly delivered product back, please send a snapshot of the packed parcel and the tracking details.
Once received, our executive will dispatch the correct product to you.
Return Shipping Charges: We will reimburse up to Rs.70 for return shipping charges borne by you. We will request your bank details to transfer this amount to your bank account.
Note: Ensure to contact us within 3 days from the delivery date, or else the return will not be possible.
I Want to Know the Status of My Order
Once your parcel is prepared, packed, and shipped, you will receive an email and/or notification with the tracking details.
We advise using these details to track your order.
Note: If you encounter any issues with the delivery status, kindly check with your neighbors, security guard, and watchman. If the issue persists, please contact us by calling or at contact@spiderautomation.in within 48 hours after noticing the incorrect delivery status of the order.
Product Delivered in Physically Damaged Condition
At SPIDERautomation.in, we adhere to the highest packaging standards to ensure our products remain intact even under challenging handling conditions. Although the exterior of the box may sometimes appear significantly damaged, the product inside typically functions well in most cases.
However, if a customer receives a product that is physically damaged (discovered later), it's best to get in touch with us, as we are here to assist.
If you receive the package in a badly damaged condition, please contact us immediately within 3 days from the delivery date, as returns will not be possible after this period.
What the Customer Needs to Do: Submit the following details:
- Order Number
- Email ID used at the time of placing the order.
- Snapshots of the damaged parcel along with the damaged product.
Once detail is Received: We will respond soon with a resolution.
The possible resolutions are:
- We will send you a replacement.
- We may ask you to send the damaged part back to us.
Return Shipping Charges: We will reimburse up to Rs.70 as return shipping charges borne by you. To process this reimbursement, we will request your bank details and transfer the Rs.70 amount to your bank.
Note: Ensure to contact us within 3 days from the delivery date, as returns will not be possible after this period.
My Order Has Missing Parts or Accessories
While it's highly unlikely, if you happen to receive an incomplete order, please follow these steps:
What the Customer Needs to Do: Submit a ticket with the following details:
- Order Number
- Email ID used at the time of placing the order.
- Snapshots of the package showing the missing item.
Once the detail Received: We will respond soon with a resolution. If further information is required, we will contact you; otherwise, we will promptly ship the missing item, providing you with the tracking details.
Why We Might Ask for More Information: Our operations are automated, and if an item is missing, our system may show that the extra material is in stock. This helps us track missing items in specific orders.
After Confirming the Missing Item: Once confirmed that the item is missing from the parcel, we will promptly send you the missing item with immediate shipping details.
Note: Ensure to contact us within 3 days from the delivery date; otherwise, returns will not be possible.
I Did Not Receive My Refund
Refund timelines vary based on the reason for the refund:
Unconfirmed Order: If we receive your money without an order confirmation, we will refund it within 2-3 working days. However, the complete process may take 10-15 working days for the money to reflect in your bank account after payment reconciliation at the bank's end.
Order Not Shipped/Cancelled/Item is Faulty/Wrongly Received: In these cases, the refund will be processed to your original mode of payment within 10-15 working days.
Please be aware that our team may require additional time for complex cases. If you do not receive your refund within the specified timelines, feel free to get in touch with us.
Note: Refunds are not processed on bank holidays and weekends.
If you are still facing issues, contact us, and we will assist you promptly.
Money Deducted but No Order Placed
It happens occasionally. In such cases, if we receive your money without an order being placed, we will refund it within 2-3 working days. Rest assured, the money will be back in your bank account after 10-15 working days once payment reconciliation occurs at the bank's end.
If the money still does not reflect in your bank account, please contact us, and we will assist you.
What the Customer Needs to Do: Submit the following details:
- Name of the Customer
- Email ID used at the time of placing the order.
- Any reference number of the transaction received from the bank.